Cancellation
Cancellation & Refund Policy
Editorial structure of the cancellation and refund policy. The concrete rules (window, refunds, penalties) are a product decision to be defined before publication and implementation.
Cancellation by the client
[To complete] minimum window before the appointment, cancellable statuses (product decision — see F-006).
Refunds
[To complete] refund conditions and timelines, deposits.
Changes / rescheduling
[To complete] number of permitted changes, conditions.
Cancellation by the professional
[To complete] the professional’s rights and obligations.
No-show
[To complete] handling of missed appointments.
Disputes
[To complete] dispute resolution.
Contact
[To complete] support for cancellations.
This document is a draft. Its content must be drafted and validated by legal counsel before any publication; Zuria asserts no compliance at this stage.