Terms of Use

1. Operator and acceptance

Zuria is operated by the legal entity to be identified in the approved version of these terms (“Zuria”, “we”, or “us”). The legal name, business address, and official contact information must be confirmed by legal counsel before publication.

By creating an account, publishing a profile, sending or accepting an appointment request, or otherwise using the platform, you agree to these terms. If you do not agree, you must not use Zuria.

2. Zuria’s role

Zuria provides discovery, catalogue presentation, availability management, communications, and matching tools for beauty services. Unless expressly stated at checkout, Zuria does not perform the services, employ the professionals, or become a party to the service contract between a client and a professional.

Each professional or salon remains responsible for its skills, licences, insurance, representations, prices, availability, premises, quality of service, and tax obligations. Zuria may verify certain information but does not guarantee identity, qualifications, availability, or results.

3. Eligibility and accounts

You must have legal capacity to enter into a contract. A minor may use Zuria only with the authorization and supervision of a parent or guardian as required by law. Legal counsel must confirm the minimum age and the process applicable to minors.

You must provide accurate information, keep it current, protect your password, and promptly report unauthorized access. Accounts are personal and may not be sold, transferred, or shared.

4. Professional profiles, catalogues, and availability

Professionals must accurately describe their services, prices, duration, experience, service area, and availability. They must not publish medical, misleading, or unsupported claims. All prices and required fees must be clearly disclosed before an appointment is confirmed.

Displayed availability is not guaranteed until a request is accepted. A proposed time change replaces the agreed time only after the other party accepts it.

5. Appointment requests and service contract

A client request may be accepted, declined, or met with a proposed change. The service contract is formed between the client and professional when the essential terms, including the service, price, date, time, and location or delivery method, are confirmed.

Before a distance contract is concluded, all legally required information must be clearly presented, including the relevant merchant identity, service description, price, taxes and fees, service date, and cancellation rules. Mandatory consumer rights remain fully applicable.

6. Prices, taxes, and payments

Prices are in Canadian dollars unless otherwise stated. Applicable taxes and fees must be disclosed before confirmation. Professionals set their prices and remain responsible for their tax obligations.

Where online payments are enabled, Stripe or another identified provider may process them. Zuria does not store full card numbers. Payment is complete only after provider confirmation, and no undisclosed fee may be added after confirmation unless legally permitted and expressly accepted.

7. Cancellations, changes, and refunds

Cancellations, changes, no-shows, and refunds are governed by the policy shown at booking and mandatory law. The current product permits self-service cancellation of certain active, unpaid bookings more than 24 hours before the appointment.

Where the policy conflicts with a non-waivable legal right, the legal right prevails.

8. Content, photos, and intellectual property

You retain ownership of content you publish and grant Zuria a worldwide, non-exclusive, royalty-free licence, limited to the time and purposes required to host, technically adapt, display, and promote that content through the platform.

You represent that you have all necessary rights and consents, including consent from identifiable people in photographs. Illegal, misleading, discriminatory, hateful, sexual, violent, infringing, or privacy-invasive content is prohibited. Zuria may remove or restrict content to protect users or comply with law.

The Zuria brand, interface, copy, software, and graphics, excluding user content and third-party licensed material, belong to Zuria or its licensors.

9. Conduct and safety

You must not bypass access controls, probe security, automate abusive requests, impersonate others, harass anyone, collect information without authorization, misuse the platform, or use Zuria unlawfully.

Beauty services are not medical diagnosis or treatment. Emergencies or serious reactions should be referred to appropriate health services. Professionals must decline work that is unsafe or beyond their competence.

10. Suspension and closure

You may request account closure, subject to records that must be retained for law, payments, complaints, fraud prevention, or disputes.

Zuria may restrict, suspend, or close an account for breach, safety risk, fraud, unlawful activity, serious complaints, or legal requirements. Where reasonable and permitted, we will notify the affected person and provide a contact channel.

11. Availability, warranties, and liability

Zuria aims to provide a reliable service but does not guarantee uninterrupted, error-free operation or the accuracy of every user-provided statement. The platform may change or be suspended for maintenance, security, or service development.

To the fullest extent permitted by law, Zuria is not responsible for work, acts, omissions, delays, injuries, property damage, or disputes attributable to a professional, client, or salon. Nothing in these terms limits a consumer right or remedy that cannot legally be waived.

Any monetary liability cap, exclusion of consequential damages, or indemnity clause must be confirmed by legal counsel against the final business model and applicable consumer laws.

12. Changes to these terms

We may update these terms for legal, technical, or business developments. Material changes will be announced by reasonable means before taking effect, and the update date will appear above.

Where fresh consent is required, the change applies only after that consent is obtained. Existing contracts and accrued rights remain subject to applicable law.

13. Governing law, disputes, and contact

These terms are governed by the laws of Québec and the applicable federal laws of Canada. Jurisdiction is determined by mandatory rules, including consumer protection rules; no clause removes a consumer’s access to a court provided by law.

Before formal proceedings, the parties are encouraged to communicate in good faith. Contact bonjour@zuria.ca. The legal name, mailing address, and formal complaint process must be confirmed before publication.